About Us

Terms & Conditions


Article 1: Definitions and Parties

1.1 Service Provider: TalkOnlineDoc A.Ş, headquartered in Fulya Mahallesi Yeşilçimen Sokak Polat Tower Independent Section 436-437-438, 34394 Şişli/İstanbul. Hereinafter referred to as "Data Manager".

1.2 Site: The site managed by the Service Provider and has the following address: https://talkonlinedoc.com/

1.3 User: Real persons with full legal capacity who access the services offered by the Service Provider by accepting the Terms of Use and completing the registration process.

1.4 Professional: Doctors, dentists, psychologists, physiotherapists, obstetricians, dietitians, therapists, as well as users of other professions not mentioned above.

1.5 Establishment: These are the institutions where medical services are provided.

1.6 Owner: It is the status given to the User who has the authority to manage the information about the organization.

1.7 Profile: This is where information and opinions about any Organization or Professional are collected on the Site.

1.8 Account: It is the user of the Site, which enables the Users or Professionals to be identified with the help of a username and password, thus allowing them to access certain services.

1.9 Service: The service provided in the electronic environment is based on data exchange and video calls through public information processing and telecommunication systems in line with the request of the service buyer (User). During these transactions, the parties must be present at the same time.

1.10 The Service Provider provides the Services by this Terms of Use.

1.11 Terms of Use are binding on the User without the need to sign any additional agreements.

Article 2: Diagnosis Services

2.1 Services provided by the Service Provider are different from medical service received through a face-to-face examination from a Professional. Professionals serving at Talkonlinedoc.com do not have the opportunity to evaluate your physical condition by examining you personally.

2.2 They make their evaluations on the information received from you. For this reason, they may not be able to evaluate some critical points that they can see during the physical examination and that may affect their diagnosis and thoughts. Although the Professionals serving on the Service Provider are in constant contact with you for the information they need to minimize these risks and fully understand the situation, the mentioned risk is always present.

2.3 The Service Provider's online services are not a substitute for a face-to-face consultation with your local doctor.

2.4 The Service Provider emphasizes and recommends the importance of physical examination. When you decide to use the Service Provider's services, you accept the scope, limits and risks of the service.

2.5 When you receive a medical opinion by remote consultation by using the services of the Service Provider, you are knowingly accepting the following conditions.

2.6 The medical diagnosis to be obtained is limited and is valid in line with the information and data transmitted to us.

2.7 Medical opinion obtained in remote consultation is not an alternative to a face-to-face examination with a physician.

2.8 Physicians who are members of the Data Manager do not have important information that can be obtained by physical examination.

2.9 Failure to perform a physical examination may adversely affect the Professional's ability to diagnose your health condition.

2.10 While using the services of the Service Provider, you confirm that you are aware of the risks above and that you accept the risks, and that the Service Provider does not verbally or in writing guarantee any result or treatment regarding your health condition.

2.11 You are responsible for the up-to-dateness of any information in your Service Provider membership account, in the forms filled in by you, and in any information submitted to us upon the request of the Professionals. Professionals make all kinds of evaluations based on the up-to-dateness of this information.

Article 3: Profiles of Professionals

3.1 In order to create the profile of the Professional, at least basic information about that Professional must be entered.

3.2 Basic information about the professional name, surname, professional title.

3.3 Each Professional has only one profile. Several Professionals are not allowed to open a public profile. Overlapping profiles will be deleted.

3.4 The Professional may create or confirm his own profile. For this purpose, registration is required.

3.5 The profile created or confirmed by the Professional will be marked as "Confirmed profile".

3.6 Professional with confirmed profile can:

3.6.1 Have the information about you edited,

3.6.2 (S)he can have an official photo of himself/herself added;

3.6.3 The Service Provider has the right to refuse publication of information that is found to be inaccurate and to delete what has already been published.

3.6.4 Opinions and information published in professional profiles are publicly available.

Article 4: Copyright and Commercial Firms

The general appearance and design of the Service Provider's website and all information, pictures, codes, texts, graphics, names, icons, videos, logos, Service Provider brand and other brands used on the website, www. Data Manager is the owner and licensee of all content and intellectual and industrial property rights regarding talkonlinedoc.com domain name, technical data presented in demonstrative, written, electronic, graphic or machine-readable form, computer software, applied business method and business model and is protected by Turkish and international copyrights and agreements. Any of them may not be used, modified, copied, reproduced, translated into another license, republished, in whole or in part or with high connotation and similarity, without the written permission of the Data Manager. The whole or part of the website cannot be used on another website without permission. On the contrary, actions require legal and criminal responsibility. All other legal rights of the Data Manager not expressly stated here are reserved.

Article 5: Responsibility Boundaries

5.1 Service Provider; It does not take any responsibility for the content and structure of the information and materials placed on the Site by the User or Professional. The user accepts and undertakes that he is personally and exclusively responsible for the accuracy of the information he adds or whether it violates the rights of third parties.

5.2 The User or Professional is fully responsible for the damages and illegal actions that may arise due to his actions on the Site. These actions include, but are not limited to, providing inaccurate information, disclosing professional or other secrets, violating personal or copyright or similar rights, and banning advertising/advertising.

5.3 The Service Provider clearly and unequivocally states that the risks that may arise from the use of the Site and the use of the Services it provides belong only to the User or the Professional. No warranty is given regarding the information, materials placed on the site, as well as the value, usefulness, completeness, and usefulness of the services.

5.4 The Service Provider is not responsible for the failure or non-fulfilment of commitments made by any Professional through the Site or whether such persons are authorized to make such commitments.

5.5 The responsibilities of the Service Provider regarding the quality of the goods and services provided for a fee are determined by the laws regarding paid services.

5.6 The Service Provider does not warrant that all or part of the Site will operate without error.

5.7 If a notification is received from a government authority that the information of a particular User, Professional or Owner is illegal and access to this information is blocked, the Service Provider cannot be held liable against User, Professional or Owner for any damages that may arise due to the blocking of access to this information.

Article 6: Online Appointment and Meeting

6.1 For the procedures to be completed, the relevant payment amount shown in the doctor's appointment section must be paid by credit card, etc. Professionals wait for the member who makes an appointment at the designated time for the paid online appointment. The appointment can only be cancelled through the system until 1 (one) day (24 hours) before the appointment. If an appointment is made for the cancelled appointment, a different Professional can make a new appointment on a different day and time with the promotional code given to him, or he can cancel the appointment completely and get his payment back depending on the type of payment he has paid. Less than 24 hours before the appointment time, appointments cannot be cancelled and money is not refunded. Online meetings are for the period determined by the Professional, when the purchased time is interrupted for various reasons during the call, the remaining time will be returned to the member as a promotion and the member can use the remaining time whenever he/she wishes, only with the Professional with whom he/she has interrupted the call.

6.2 Report consultations cannot be cancelled after the report has been sent.

Article 7: Applicable Laws and Courts of Dispute

7.1 The relevant legislation of Turkish Law applies to matters not included in these terms of use. Istanbul central courts are authorized to resolve disputes regarding Data Manager services.

Article 8: Security

8.1 Data Manager's software uses the most advanced security systems. All kinds of technological innovations are closely followed and implemented rapidly. No existing system is 100% secure against intentional attacks or unintentional sharing of information (your information you have provided to us).

8.2 As a result of the breach of contract, tort, negligence or other reasons; does not accept any responsibility for interruption of the transaction, error, negligence, interruption, deletion, loss, delay of the transaction or communication, computer virus, communication error, theft, destruction or unauthorized entry, modification or use of the records.

8.3 When using the services of the Data Manager; You agree that any unauthorized disclosure, any deliberate attack that may occur, errors, delays, malfunctions, risks of corruption regarding the information contained in our database and delivered to us are within your knowledge and are strictly your sole responsibility.

8.4 Data Manager does not share any of your information transmitted to us with third parties without your permission, except for these unusual situations described above and the rules and purposes specified in the membership agreement.

Article 9: Privacy Statement

9.1 Data Manager takes care of the privacy of its visitors and the security of the business. All the details of the system have been prepared according to the requirements of this care.

9.2 The Data Manager requests your contact information, information regarding your medical condition and health history due to the requirements of the service. Protecting your personal information and maintaining your privacy is our top priority as the Data Manager team. For this reason, the information you provide will not be used in any context other than the rules and purposes specified in the membership agreement, and will not be shared with third parties.

9.3 At the same time, the Identity number, Date of Birth, Name and Surname information, Telephone Number, which are necessary for the provision of health services, will be recorded and shared with the physicians you will receive service from.

9.4 To benefit from the services, you must also make the necessary payment with your credit card information. All your information is safely stored in our system until you cancel your membership.

9.5 In order to detect system-related problems and to solve these problems as quickly as possible, the Data Manager monitors the site traffic, monitors the IP addresses of visitors to our site, their movements within our site, and how much time they spend on our site to improve service; does not associate this information with any particular identity. IP addresses can also be used to identify users in a general way and gather comprehensive demographic information.

9.6 Data Manager allows you to enter the system with a unique ID and password for the security of your information. Your information is encrypted with superior security techniques. It is your responsibility to keep your password information confidential and is highly recommended.

9.7 The address, e-mail address, fixed and mobile phone lines and other contact information of the Data Manager specified by the user in the registration form on the site or mobile application or updated by him, by letter, e-mail, SMS, telephone call and has the right to reach the user through other means for communication, marketing, notification and other purposes. By accepting this agreement, the user accepts and declares that the Data Manager may engage in the above-mentioned communication activities, unless there is a written notification to the contrary.

9.8 The comments on this page are written independently by the relevant patient, without the direct or indirect order, request and/or request of the relevant Professional. The main purpose of this website is to provide better information to the public in the field of health. Data Manager is not a referral service and does not recommend or endorse any Healthcare Provider.

Article 10: Security of Personal Data

10.1 The personal data of the User can be processed in accordance with the stated purposes, limited to the scope and conditions specified in the explanations in the Information (Collection and Processing of Personal Data), which is an integral part of this Agreement. The Data Manager accepts and declares that he will comply with the provisions of the Relevant Legislation, in particular, the Law on the Protection of Personal Data No. 6698 and the Regulation on the Processing and Privacy of Personal Health Data. With this Agreement, the User accepts and declares that the Data Manager fulfils the disclosure obligations that it must fulfil by Law No. 6698, the Regulation on the Processing and Privacy of Personal Health Data and the Relevant Legislation.

10.2 In addition to the legal reasons/regulations in Law No. 6698 and the Relevant Legislation, the User can use his/her data such as business development, advertising activities, conducting analytical activities, providing service quality, maintaining the operationality of the Data Manager, detecting unauthorized and fraudulent uses. It accepts that it can be processed within the scope of the matters specified in the Information (Collection and Processing of Personal Data), but not limited to these. It will be able to transfer it to a third person or organization or group company in the country or abroad under the same conditions for the purposes stated in the Information (Clarification Text on Collection and Processing of Personal Data) and accordance with the Relevant Legislation. The User accepts that his personal information can be stored and processed for the purposes outlined in this Agreement and the Relevant Legislation, in the country or abroad with which the Data Manager has a contract.

10.3 Regarding your personal data; You can reach the data controller and its representatives, if any, for what purpose it will be processed, to whom it can be transferred, for what purpose, data collection methods and reasons and other issues on the Privacy Policy and Personal Data Protection Notice page.